Frequently Asked Questions
When you book your airport lounge with us we make sure we give you the best prices. Our simple layout will help you decide on one page and at an easy glance which is the best option for you. We use one of the countrys biggest suppliers to help our customers get the most competitive deals.
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No, the Lounges can only be used for flights departing the United Kingdom.
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Some airport lounges do allow children, please click on the more info link button for the lounge you require.
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Each of the lounges have individual times, please click on the more info button on the lounge you require to find out more.
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Yes you can book for today if need be. We can confirm your booking by email in minutes for you to print off and hand in on arrival. If you do not have email simply print off the confirmation page and hand this in as your booking voucher. If you do not have access to a printer, simply make a note of your booking reference and state this on your arrival.
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Yes, full payment is required at the time of booking.
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Email us at or call us on 0870 844 4000 with your booking reference and we will send you one.
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You can amend a booking by phoning the contact details at the top of the page, alternativly you are able to contact us by email and we will endeavour to resolve your query as quickly as possible. These details can be found on our contact page.
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Companies charge us a fee when you use your credit card. We are now having to pass this fee on to the customer but if you use your debit/switch card there is no fee as we get charged less for any transactions on Switch.
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The first thing you should do is check your 'junk' or 'spam' email folder. Some email providers will automatically put some emails in those sections. If not, please contact us at the phone number on the top of the page or visit our contact page for support.
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